Jobs for Customer Support Associate

Customer Support Representative

Job Description Job Description If you have some customer service experience in your background and is willing to grow a career within a respectable company, Russell Tobin has the right fit for you. We are currently hiring an Account Representative (Customer Support - Bank Call Center) person to grow an amazing team in Columbus, OH. Location : Columbus, OH Industry: Finance Contract : 6-12 months (possible perm/extension) Pay Range: $19/h - $21/h Bachelor’s or associate degree highly preferred Previous customer support experience Financial industry experience a plus Ability to contribute in a fast paced, team-oriented environment Aptitude to multi-task and adjust quickly to change in a busy financial service center Client Support Service Professionals handle incoming phone calls regarding various service inquiries on Client accounts. Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics. Functional support areas include Client Cash Management products and services, online (client website) and Mobile app, and general account or financial related inquiries. Successful applicants will be highly professional, career driven, and committed to World-Class Service. Benefits Info Pride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Best Match

Customer Support and Account Representative

Compunnel, Inc. Columbus, OH

Job Description Job Description Job Summary: Client Support Service Professionals handle incoming phone calls regarding various service inquiries on Client accounts. Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics. Functional support areas include Client Cash Management products and services, Client Online (client website) and Mobile app, and general account or financial related inquiries. Successful applicants will be highly professional, career driven, and committed to World-Class Service. Key Responsibilities: • Handle incoming phone calls regarding various service inquiries on Client accounts • Respond with a high degree of accuracy and efficiency • Consistently meet key department performance metrics • Provide functional support for Client Cash Management products and services, Client Online (client website) and Mobile app, and general account or financial related inquiries • Contribute in a fast-paced, team-oriented environment • Multi-task and adjust quickly to change in a busy financial service center Required Qualifications: • Ability to contribute in a fast-paced, team-oriented environment • Aptitude to multi-task and adjust quickly to change in a busy financial service center Preferred Qualifications: • College Degree • Previous contact center experience Education: Bachelors Degree Company Description Compunnel Inc., established in 1994; is a leading provider of Staffing, IT/Software, e-Learning/Training, Business Intelligence, and Cloud Solutions. A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing, project-based/SOW staffing, and payroll services to our esteemed clientele which includes Fortune 500 companies of diverse industry segments. Ranked as one of the largest staffing firms in the US which is our primary service market; we also have a significant presence in Europe and Asia. As a national service provider in the US, we are serving our customers all major states and regions; thereby generating numerous job opportunities for prospective employees in their preferred locations of choice. We have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national/ethnic region, disability, or any other basis. Company Description Compunnel Inc., established in 1994; is a leading provider of Staffing, IT/Software, e-Learning/Training, Business Intelligence, and Cloud Solutions. A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing, project-based/SOW staffing, and payroll services to our esteemed clientele which includes Fortune 500 companies of diverse industry segments. Ranked as one of the largest staffing firms in the US which is our primary service market; we also have a significant presence in Europe and Asia. As a national service provider in the US, we are serving our customers all major states and regions; thereby generating numerous job opportunities for prospective employees in their preferred locations of choice.\r\n\r\nWe have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national/ethnic region, disability, or any other basis.

Best Match

Cloud Support Associate Engineer

Canonical - Jobs Columbus, OH

Job Description Job Description Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution. The company is founder led, profitable and growing. We are hiring a Cloud Support Associate Engineer to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products. This role is an opportunity for a hands-on engineer with eagerness to learn, a passion for Linux and cloud technologies to work with some of the best people in the industry at Canonical. We regularly solve interesting, technical problems. From triaging complex Cloud environment issues, Linux kernel crashes we've never seen before to OS configuration issues and root cause analysis, we provide an expert level of support and satisfaction to our peer groups and customers. You will be accountable for delivering an outstanding technical support experience on the full cloud technical stack at Canonical. From problem qualification to full resolution, you will own and manage your cases. When needed, you will transfer your cases to your colleagues or involve senior engineers. Location : This is a remote role based in AMER, EMEA or APAC time zones. The role entails Work from your remote home office and provide technical support for employees. Be available to take ownership of new cases via telephone, email and web Act as an internal customer advocate keeping them updated in a timely manner Ensure that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments. Contribute new knowledge base articles and maintain existing articles, ensuring shared knowledge and lessons learned are available to customers. Draft and distribute technical notices for internal and external communication. Prioritise your work in order to accomplish the most important and urgent tasks first Keep on learning as our products and services grow and evolve Understanding Ubuntu development process to be able to set customer expectations correctly on timeline for a fix. Maintain regular communication and information exchange with the rest of the team, locally and remotely Identify and suggest any opportunities to provide a better service Participate in a regular weekend working rotation. What are we looking for in you Bachelors or equivalent four year degree in a technical field from an accredited college or university. Preferable majors: Computer Science, MIS, Electrical Engineering, etc. Experience with Linux troubleshooting (collecting logs and stack traces, fine-tuning by editing configuration files) Experience with Linux server administration Strong knowledge of Cloud computing concepts (provisioning, monitoring, orchestration, etc.) Knowledge or basic hands-on experience on 2 or more of: Virtualization / Cloud Containers Storage technologies Networking (bonding, firewalling, bridging, switching, network file system tuning, MTU issues, etc. Programming fundamentals in any language (bash, Perl, Ruby, Javascript, C or C++, Go) Ability to learn quickly, thrive on change and handle the pressure of a customer facing job Strong written and verbal English communication skills Ability to travel Background check required Nice-to-have skills Experience supporting virtualized environments (KVM, Virtual Box, VMWare) Experience with other open-source desktop technologies Active contribution to open-source projects/forum/code What we offer colleagues We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally. Distributed work environment with twice-yearly team sprints in person Personal learning and development budget of USD 2,000 per year Annual compensation review Recognition rewards Annual holiday leave Maternity and paternity leave Employee Assistance Programme Opportunity to travel to new locations to meet colleagues Priority Pass, and travel upgrades for long haul company events About Canonical Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical is an equal opportunity employer We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration. #LI-remote

Customer Experience Associate

PRIDE Healthcare Columbus, OH

Job Description Job Description Job Summary: Client Support Service Professionals handle incoming phone calls regarding various service inquiries on accounts. Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics. Functional support areas include Cash Management products and services, Online (client website) and Mobile app, and general account or financial related inquiries. Successful applicants will be highly professional, career driven, and committed to World-Class Service. · Ability to contribute in a fast paced, team-oriented environment. · Aptitude to multi-task and adjust quickly to change in a busy financial service center Pay rate $19/hr on W2 Benefits Info Pride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors. Company Description Pride Health is a leading minority-owned healthcare recruitment & staffing firm that offers highly customized business process solutions at cost-effective prices. Headquartered in New York City as a top minority supplier, PRIDE Health offers a broad geographic reach with offices throughout the U.S., India, and Brazil. Leveraging more than 20 years of experience, PRIDE has enhanced its core competency of IT staffing services by creating client-centric, cost-effective IT, and business process solutions. PRIDE serves Client-Partners in the healthcare, IT, financial services, retail and insurance industries offering both Direct Hire and Temporary Staff of Healthcare Professionals, Vendor Management Systems, IT Hardware Procurement Services, and Business Processing Outsourcing. Temporary, Contract, Per Diem & Direct Hire staffing solutions are only part of what we can offer our clients. Company Description Pride Health is a leading minority-owned healthcare recruitment & staffing firm that offers highly customized business process solutions at cost-effective prices.\r\n\r\nHeadquartered in New York City as a top minority supplier, PRIDE Health offers a broad geographic reach with offices throughout the U.S., India, and Brazil. Leveraging more than 20 years of experience, PRIDE has enhanced its core competency of IT staffing services by creating client-centric, cost-effective IT, and business process solutions. PRIDE serves Client-Partners in the healthcare, IT, financial services, retail and insurance industries offering both Direct Hire and Temporary Staff of Healthcare Professionals, Vendor Management Systems, IT Hardware Procurement Services, and Business Processing Outsourcing.\r\n\r\nTemporary, Contract, Per Diem & Direct Hire staffing solutions are only part of what we can offer our clients.

Customer Service Associate

Brand Executives Inc Columbus, OH

Job Description Job Description We are hiring a Customer Service Representative in Columbus, OH. The Customer Service Representative is primarily tasked with the essential function of delivering exceptional customer service to our valued clients. This is an exciting opportunity to work in a dynamic and fast-paced environment, interacting with customers and ensuring their needs are met with efficiency, respect, and professionalism. Customer Service Representative Qualifications: Superior verbal & written communication skill-sets Work with a sense of urgency; demonstrate timely and thoroughly execution Upbeat & outgoing mindset with positive energy Interacts successfully with individuals and also teams Maintains fruitful customer connections Prior customer service or sales experience Interacts successfully along with all amounts of management as well as staff members Ability to work effectively independently and within a team to perform all tasks as assigned High school diploma or equivalent 1 year prior sales coordination or customer support experience SAP experience is a plus Flexible with an ability to handle multiple tasks when priorities shift Customer Service Representative Tasks & Duties: Provide professional, timely and accurate responses to requests made via phone calls, customer service window and email Enter, track, monitor and coordinate customer materials. Complete sales transactions and new account registrations Manage time with customer efficiently and effectively Provide timely communication, leadership, and continuous feedback towards process improvement. Specific customer purchase order processing Analyze customer needs and provide appropriate solutions Handle customer inquiries, complaints, and escalations in a professional manner Maintain accurate and detailed records of customer interactions Customer Service Benefits: Flexible scheduling and competitive compensation Full time staff earn paid time off as well as paid holidays and paid training opportunities Hybrid-remote work options Application process: Please submit a resumé to apply. The Employer retains the right to change or assign other duties to this position. Essential functions and responsibilities may be subject to change in order to meet operational needs. We are in an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, orientation, gender identity, national origin, veteran or disability status.

Customer Support/Account Rep

NESCO Inc Columbus, OH

Position Description Client Support Service Professionals handle incoming phone calls regarding various service inquiries on Brokerage accounts. Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics. Functional support areas include Brokerage Cash Management products and services, Brokerage Online (client website) and Mobile app, and general account or financial related inquiries. Successful applicants will be highly professional, career driven, and committed to World-Class Service. •Ability to contribute in a fast paced, team-oriented environment. •Aptitude to multi-task and adjust quickly to change in a busy financial service center Max BR *** SS POC: Jack Crawford Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services. Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Senior Customer Support/Account Representative

JobRialto Columbus, OH

Job Summary We are looking for a dedicated Senior Customer Support/Account Representative to join our team. In this role, you will handle incoming phone calls related to service inquiries on Client accounts with accuracy and efficiency. You will provide functional support for cash management products, the Client Online platform, the mobile app, and general account or financial-related queries. The ideal candidate will demonstrate professionalism, a strong career focus, and a commitment to delivering world-class customer service. Key Responsibilities •Handle incoming client calls regarding service inquiries on Client accounts. •Provide accurate and efficient responses to inquiries about cash management products, the online platform, and the mobile app. •Address general account and financial-related questions with clarity and professionalism. •Consistently meet or exceed key department performance metrics. •Contribute effectively in a fast-paced, team-oriented environment. •Adapt quickly to changes and multi-task efficiently in a dynamic financial services setting. Required Qualifications •College degree or previous contact center experience (preference for one of these criteria). •Strong verbal and written communication skills. •Ability to deliver world-class customer service in a professional manner. •Aptitude for handling multiple tasks and adapting to a changing environment. Preferred Qualifications •Experience in financial services or client support roles. •Familiarity with cash management products and online/mobile financial platforms. Location: Columbus, OH, USA, 43219Education: Bachelors Degree

Customer Support/Account Rep - Sr

ApTask Columbus, OH

About Client:Client is a global financial services firm that provides a wide range of investment banking, securities, wealth management, and investment management services. It is a prominent global financial services firm with a rich history and a strong presence in the financial industry.The Client is committed to corporate responsibility and sustainability. It aims to make a positive impact on society through various initiatives, such as promoting environmental sustainability, supporting diversity and inclusion, and engaging in philanthropic activities.Rate Range: $18-$19.17/HrJob Description: Client Support Service Professionals handle incoming phone calls regarding various service inquiries on *** accounts. Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics. Functional support areas include *** Cash Management products and services, *** Online (client website) and Mobile app, and general account or financial related inquiries. Successful applicants will be highly professional, career driven, and committed to World-Class Service. Ability to contribute in a fast paced, team-oriented environment. Aptitude to multi-task and adjust quickly to change in a busy financial service centerPreference for 1 of the following criteria: College Degree Previous contact center experienceNon-benefitted (other than those mandated under state or federal law).Please note that this position does not include paid time off benefits. ApTask offers subsidized insurance coverage to our employees. About ApTask:ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.Candidate Data Collection Disclaimer:At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.If you have any concerns or queries about your personal information, please feel free to contact our compliance team at [email protected] Applicant Consent:By submitting your application, you agree to ApTask's (www.aptask.com) Terms of Use and Privacy Policy, and provide your consent to receive SMS and voice call communications regarding employment opportunities that match your resume and qualifications. You understand that your personal information will be used solely for recruitment purposes and that you can withdraw your consent at any time by contacting us at 732-355-8000 or [email protected]. Message frequency may vary. Msg & data rates may apply.

Customer Support

Kube Events Columbus, OH

Triple Whale is offering a $3,000 referral bonus for this job! By submitting, I acknowledge Triple Whale's Job Candidate Privacy Notice Triple Whale is a leader in business intelligence for e-commerce. With thousands of customers in dozens of countries, our software tracks more than $40 billion of online commerce annually. Our culture, built on innovation, creativity, and speed, fosters an environment where great ideas can flourish. Headquartered in Columbus, Ohio, with additional offices in Israel, we are expanding our team to pursue an ambitious vision. Join us and be part of something big! Our team is passionate about delivering the best experience for our customers, and we’re looking for individuals who share that same passion. Job Summary: As a Customer Support Specialist at Triple Whale, you will be the first point of contact for our customers, providing them with the assistance they need to maximize their use of our platform. You will help solve problems, answer questions, and ensure that customers have a positive experience with our product. Your role is critical in maintaining customer satisfaction and helping our clients succeed. Key Responsibilities: Respond to Triple Whale customer needs via live chat, owning that interaction from inception to resolution. Troubleshoot technical platform issues. Advise our customers on best practices with the Triple Whale platform and its use cases. Assist customers with urgent needs and help usher them to the best solutions across our platform and the business. Act as first line of defense for triaging & debugging platform health issues. Exceed customer expectations on response quality, timeliness of responses, and overall customer experience. Continuously train to become an expert on the Triple Whale platform, online marketing, and the e-commerce industry. Qualifications: 1-2 years of experience in a customer support or client-facing role, in a SaaS or tech environment. Experience in e-commerce, with analytics platforms, or with another SaaS platform highly preferred. Strong technical understanding. Strong verbal and written communication skills with the ability to explain complex concepts in a simple way. Ability to troubleshoot basic technical issues and think creatively to find solutions. A customer-first mentality, with a genuine desire to help others and ensure their satisfaction. Comfortable using various software tools, and able to quickly learn new technologies and systems. Ability to collaborate effectively with cross-functional teams and contribute to a positive work environment. Ability to manage multiple tasks and prioritize effectively. Familiarity with Hubspot, a huge plus. Our Values: We Are Customer Obsessed: From our mission to every detailed project, everything we do is designed to create a positive impact for our customers. We Move (Very!) Quickly: The speed at which we work, iterate, and deliver value is our most competitive advantage. We Are Trustworthy: Candor, directness, and honest communication helps us learn, grow and improve so we can win together. We Are Curious: We extend beyond our comfort zone and ask questions that guide us towards new, creative, and bold paths. We Act Like A Mensch: We act with honor, integrity, and empathy, and have deep respect for our customers and each other. Greatest Team: A world-class team of the brightest and most talented out there! Work with fun, hardworking, kind, nice people who are passionate about what they do. Compensation: Competitive salary, benefits, and equity. Family Focus: Parental leave and flexibility for families. Time Off: Generous PTO. We want you to relax when you need to relax! Healthcare: Excellent medical, dental, and vision coverage. #J-18808-Ljbffr

Customer Support Assistant

Nexmos Design Columbus, OH

Company Description About Us At Nexmos Design , we are committed to creating innovative, user-centered design solutions that help our clients bring their visions to life. Based in Columbus, OH, we pride ourselves on fostering a collaborative environment that values creativity, teamwork, and excellent customer experiences. Join us and be a part of a growing team passionate about delivering exceptional results. Job Description We are looking for a dedicated Customer Support Assistant to join our team. In this role, you will be the first point of contact for customers, ensuring their needs are addressed efficiently and professionally. The ideal candidate is organized, customer-focused, and has excellent communication skills. Responsibilities Respond promptly to customer inquiries via phone, email, or in-person. Provide accurate information regarding products, services, and company policies. Resolve customer complaints and escalate issues when necessary. Maintain and update customer records in the system. Collaborate with other departments to ensure customer satisfaction. Assist with administrative tasks related to customer support. Qualifications High school diploma or equivalent (Bachelor’s degree is a plus). Proven experience in customer service or a related field. Excellent verbal and written communication skills. Strong problem-solving skills and attention to detail. Ability to multitask and work in a fast-paced environment. Proficiency in basic computer applications (e.g., Microsoft Office). Benefits Competitive salary ($44,000 - $48,000/year). Opportunities for professional growth and development. Paid time off and holidays. Comprehensive health and wellness programs. A collaborative and supportive team environment. #J-18808-Ljbffr

Customer Service / Baking Support

Worthingtonchamber Columbus, OH

Job Title: Customer Service / Baking Support Hours: Part-time position (10-25 hours per week), occasional Saturdays required Primary Customer Service Responsibilities: Courteously taking special orders by phone, email or in person Dynamically selling products by providing customer with information needed to make their selections Tastefully packaging, labeling, presenting, and or pricing products Maintaining the front display cases by filling trays from backstock Ensuring that all surfaces, shelves, counters, floors, tables, and trays are cleaned Preparing boxes, unloading, organizing and restocking supplies Assisting in other duties, as requested Primary Bake Support Responsibilities: Set and restock case as needed After baking remove products from pans and package properly Maintain a clean and sanitized work space, wash dishes and other supplies Qualifications: Highly motivated, organized and takes initiative Handles stress and tight deadlines well Embraces a “can do, will do and get it done!” attitude Takes ownership and pride in their work Is not afraid of new challenges Can handle direct & candid feedback Can juggle lots of moving pieces while staying calm and positive Availability: Mrs. Goodman’s operates Tuesday – Saturday from 9:00 am to 2:00 pm. We offer a flexible work schedule; however, availability leading up to holidays is a requirement. Please send resumes or inquiries to [email protected]. #J-18808-Ljbffr

Work Life Balance

Customer Support/Account Rep

Nesco Resource Columbus, OH

Position Description Client Support Service Professionals handle incoming phone calls regarding various service inquiries on Brokerage accounts. Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics. Functional support areas include Brokerage Cash Management products and services, Brokerage Online (client website) and Mobile app, and general account or financial related inquiries. Successful applicants will be highly professional, career driven, and committed to World-Class Service. Ability to contribute in a fast paced, team-oriented environment. Aptitude to multi-task and adjust quickly to change in a busy financial service center. Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services. Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. #J-18808-Ljbffr

Pharmacy Customer Support Representative

CommuniCare Health Services Columbus, OH

Pharmacy Customer Support Representative PURPOSE/BELIEF STATEMENT The primary purpose of the Pharmacy Customer Support Representative is to be a customer facing resource who is attentive, supportive, collaborative, and able to maintain a trusting relationship with the nursing facility Director of Nursing, Executive Director, and nursing staff members serviced by PSG Pharmacy Solutions Group. QUALIFICATIONS/EXPERIENCE REQUIREMENTS Long Term Care (LTC) Pharmacy Experience Valid Licensed Pharmacy Technician with National Certification or Registered Nurse Demonstrated leadership capabilities with the ability to relate well to staff and other professionals Ability to travel daily and overnight Ability to be flexible in a fast-paced working environment Ability to communicate effectively both verbally and in writing Basic Computer knowledge, Framework, ECM, and EMR experience a plus KNOWLEDGE/SKILLS/ABILITIES Work Ethic/Integrity: Must possess drive to excel, coupled with values in line with PSG Pharmacy company philosophy Relational : Ability to build trusting relationships with internal pharmacy team and external pharmacy clients. Strategy and Planning : Ability to think ahead, to plan and manage time efficiently Problem Solving : Ability to analyze and research pharmacy client escalations, and work with the appropriate teams to provide resolution in a timely manner Team Player : Ability to work collaboratively with both internal and external pharmacy partners JOB RESPONSIBILITIES Routine, on-site visits with nursing facilities to enhance and create a positive working experience between the customer and pharmacy team. Act as a liaison with the pharmacy operations team to provide exceptional pharmacy service to our customers, following up on all service related issues received, through to client resolution. Report all relevant information on customer service issues/complaints to immediate supervisor Complete all necessary paperwork from onsite visit and send to appropriate team members within 24 hours of site visit. Provide excellent customer service by assisting facility staff/customers with medical-related issues and providing healthcare counseling. Utilize remote computer access to investigate and troubleshoot problems on-site, looping in the appropriate pharmacy contacts and resources to be able to quickly resolve. Create and foster positive trusting relationships with assigned nursing facilities and become your nursing facilities main “point of contact” for questions, issues, and concerns. Be actively involved in teaching and providing re-educational opportunities for your assigned nursing facilities staff on pharmacy procedures and onsite cubex machines. Perform medication audits as appropriate. Handle and resolve resident issues, complaints and questions as referred by nursing facility staff members. Interact with physicians/nurses and be familiar and able to review PCC (Point Click Care) to gain information on/about residents and orders and to resolve any issues that arise. Create meeting agendas and lead internal or external related customer service calls as assigned General understanding of life cycle of a prescription and related pharmacy dispensing processes. Partner with the PSG pharmacy General Managers, pharmacist in charge, VP of Operations to handle any service related as requested Perform other duties as assigned. #J-18808-Ljbffr

OEM Call center/ Customer Service/ Customer Support

Collabera Columbus, IN

Full-time Company Description About Collabera Collabera is ranked amongst the top 10 Information Technology (IT) staffing firms in the U.S., with more than $525 million in sales revenue and a global presence that represents approximately 12,000+ professionals across North America (U.S., Canada), Asia Pacific (India, Philippines, Singapore, Malaysia), and Europe (Ireland, Netherlands, Poland, United Kingdom). We support our clients with a strong recruitment model and a sincere commitment to their success, which is why more than 75% of our clients rank us amongst their top three staffing suppliers. Not only are we committed to meeting and exceeding our customer’s needs, but also are committed to our employees’ satisfaction as well. We believe our employees are the cornerstone of our success and we make every effort to ensure their satisfaction throughout their tenure with Collabera. As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as the “Best Staffing Firm to Work For” for five consecutive years since 2012. Collabera has over 50 offices across the globe with a presence in ten countries and provides staff augmentation, managed services and direct placement services to global 2000 corporations. For consultants and employees, Collabera offers an enriching experience that promotes career growth and lifelong learning. Visit www.collabera.com to learn more about our latest job openings. Awards and Recognition -- Staffing Industry Analysts: Best Staffing Firm to Work For (2016, 2015, 2014, 2013, 2012) -- Staffing Industry Analysts: Largest U.S. Staffing Firms (2016, 2015, 2014, 2013) -- Staffing Industry Analysts: Largest Minority Owned IT Staffing Firm in the US. Job Description A Fortune 500 manufacturing giant urgently looking for Customer Service IV who will be involved in interacting with client distributors, dealer networks, OEM dealer network, or end-user customers in North America. Key Responsibilities: Making calls and talking to the various parties and maintaining an Excel spreadsheet that will contain specific information for products. Multi-tasking ability with computer and phone. Track progress of individual unit completion in order to provide daily/weekly updates of progress. Understanding the needs of the department to ensure things are handled properly. Help connect and coordinate two field actions for product upfit. Qualifications High School Diploma or GED required minimum / Higher Education Preferred. Fluent use of Excel is required and candidate must be able to self-start and manage the workload. Customer support skills - Making calls and talking to the various parties listed above. Previous experience with computer applications, such as Word and PowerPoint. Strong ability to accurately document and record customer/client information. Additional Information If you want to know more and apply, please connect with: Niraj Singh 973-939-0172 #J-18808-Ljbffr

Dynamic Environment

Customer Service Associate

American Signature Inc. Columbus, OH

At American Signature Inc., we believe everyone has the right to a well-furnished life. Every day, our customers embark upon their personal style journey—an adventure. To that purpose, we are committed to providing our customers with an easy and fun furniture shopping experience. The Customer Service Associate is critical in ensuring we meet that goal. This person serves customers by answering questions, forwarding messages, confirming orders, scheduling deliveries, and keeping customers informed of their order status. The Customer Service Associate is responsible for executing all office operations. Why you’ll want to join our team: Join a historic, family-owned business that has helped furnish the lives of customers for more than 70 years Comprehensive medical, dental, and vision benefits & 401K plan Growth. Our team members are encouraged to develop and move into more challenging roles as their career progresses. Employee discounts at our affiliate brands which include– Value City Furniture, American Signature Furniture, DSW, and American Eagle Outfitters What your day will look like: Embodies our values: Serve Others and Own It Assists in fostering an energetic and positive working environment Frequently communicates with customers via phone Partners with all team members to create an easy transaction and great in-home delivery service Develops strong relationships with customers who shop with us in-store and online Listens to the customers’ needs and presents possible options What will help you succeed: High school diploma or general education degree (GED); or equivalent combination of education and experience Ability to read, write and comprehend simple instructions, short correspondence, and memos Demonstrated ability to handle customer calls displaying good phone skills Track record of serving others and putting team goals first Owners’ mindset; takes ownership over everything within scope of responsibility Proactive approach; identifies and solves problems #J-18808-Ljbffr

Best Match

Customer Service Associate

Ollie's Bargain Outlet, Inc. Columbus, GA

The Customer Service Associate assists customers and helps to maintain the store appearance. The Customer Service Associate is responsible for all aspects of customer service, merchandising, and store maintenance.Come join our 40-year history of retail success, and earn a 20% discount on all your Ollie's purchases. Primary Responsibilities: Greet and acknowledge every customer with Ollie's "Yes I Care, Yes I Can" approach to build long term customer loyalty. Accurately and efficiently operate the register, approve refunds for other associates, and assist with training new Sales Associates. Assist with receiving the truck, pricing items, merchandising product, and recovering the store. Communicate customer needs to Team Leaders when necessary. Maintain the store appearance and complete any additional responsibilities and/or duties as assigned Strong field sales career growth & talent development culture for top performers Qualifications: High School diploma or equivalent preferred 6 months of prior retail experience preferred Ability to work evenings, weekends, and holidays on a regular basis A positive attitude and team player who wants to engage and serve customers Physical Requirements: Ability to lift and carry up to 50 pounds. Ability to push and pull up to 35 pounds. Ability to stand for extended periods and work in a safe manner. Ollie’s is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex, national origin, age, veteran’s status, disability, or any other legally protected status. #J-18808-Ljbffr

Customer Service Associate

American Signature Inc. Columbus, OH

At American Signature Inc., we believe everyone has the right to a well-furnished life. Every day, our customers embark upon their personal style journey—an adventure. To that purpose, we are committed to providing our customers with an easy and fun furniture shopping experience. The Customer Service Associate is critical in ensuring we meet that goal. This person serves customers by answering questions, forwarding messages, confirming orders, scheduling deliveries, and keeping customers informed of their order status. The Customer Service Associate is responsible for executing all office operations. Why you’ll want to join our team: · Join a historic, family-owned business that has helped furnish the lives of customers for more than 70 years · Comprehensive medical, dental, and vision benefits & 401K plan · Growth. Our team members are encouraged to develop and move into more challenging roles as their career progresses. · Employee discounts at our affiliate brands which include– Value City Furniture, American Signature Furniture, DSW, and American Eagle Outfitters What your day will look like: Embodies our values: Serve Others and Own It Assists in fostering an energetic and positive working environment Frequently communicates with customers via phone Partners with all team members to create an easy transaction and great in-home delivery service Develops strong relationships with customers who shop with us in-store and online Listens to the customers’ needs and presents possible options What will help you succeed: High school diploma or general education degree (GED); or equivalent combination of education and experience Ability to read, write and comprehend simple instructions, short correspondence, and memos Demonstrated ability to handle customer calls displaying good phone skills Track record of serving others and putting team goals first Owners’ mindset; takes ownership over everything within scope of responsibility Proactive approach; identifies and solves problems #J-18808-Ljbffr

Customer Sales Associate

Trane Technologies Columbus, OH

If you are a person with a disability and need assistance applying for a job, please submit a request. What's in it for you: Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient environments, it's our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. Step into the role of Customer Sales Associate and become the trusted advisor that our customers rely on when they visit our Trane Supply stores! Your expertise and knowledge will be invaluable as you assist customers with their various needs, from resolving parts or equipment issues to delivering high-quality parts and solutions in a timely fashion. To excel in this role, you will need to have a solid understanding of our product offerings, consistently achieve sales goals, and possess exceptional problem-solving skills. Taking ownership of the order management process will also be crucial in ensuring smooth transactions and customer satisfaction. Embrace this opportunity to make a positive impact and be the go-to person for our valued customers! Thrive at work and at home: Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE! Family building benefits include fertility coverage and adoption/surrogacy assistance. 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution. Paid time off, including in support of volunteer and parental leave needs. Educational and training opportunities through company programs along with tuition assistance and student debt support. Onsite: This position has been designated as On-Site. What you will do: Provide support to customers and find the best method to resolve problems to ensure customer satisfaction. Partner with customers to grow sales by identifying related products or add-on extensions. Process customer orders and respond to inquiries, questions, or complaints regarding Parts and Supply offerings and offer solutions to ensure customer satisfaction and future sales. Keep current on knowledge of Trane Products, offerings, and promotions in order to provide a premier customer experience and drive sales. Interact with customers both on the phone and in person. Execute quote and order management processes with a high level of accuracy to expedite the fulfillment process and ensure customer satisfaction and timely delivery – entering quotes and invoices and following through on fulfillment. Assist with warehouse/inventory management work as needed. What you will bring: H.S. Diploma or General Education Degree (GED) Inside sales, retail, or related experience Experience in a fast-paced, customer-focused environment with a focus on customer service, continuous improvement, and safety. Proven experience in building customer relationships and maintaining professional customer service even in challenging situations. Compensation: Base Pay Range: Total compensation for this role will include a commission/incentive plan. Disclaimer: This base pay range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed. We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status. #J-18808-Ljbffr

Customer Success Associate

Wolters Kluwer N.V. Columbus, OH

Customer Success Associate page is loaded Customer Success Associate Apply remote type Hybrid (8 days/month) locations USA - Columbus, OH time type Full time posted on Posted 9 Days Ago job requisition id R0044213 We are currently seeking dynamic Customer Success Associates to join our growing teams across the country. CT (Corporate Trust) Corporation is the global leader of legal entity management, corporate compliance and due diligence solutions. Businesses and law firms around the world trust CT Corporation to manage their most critical business and legal compliance responsibilities. In this role, you will have an opportunity to work with and manage the day to day relationships with our customers at Corporations, Law Firms, or Small Businesses to provide legal and compliance services. If you are looking to gain professional experience, learn a new industry and launch your career with a global organization, come join our team! Responsibilities: Deliver prompt and professional service to our customers (Small Businesses, Law Firms, or Corporations) through verbal and written communications Provide consultative customer service; help to determine customer goals, compliance challenges, and business needs, while utilizing product and industry knowledge to provide solutions and initiate orders crucial to corporate legal compliance Proactively manage the full-life cycle of the order process and drive cross-selling opportunities to promote additional offerings to meet our customer needs Project manage, organize and prioritize high volumes of requests utilizing SalesForce and other internal systems to ensure timely and accurate response to customers Manage your own customers and customer escalations and work across Customer Service function to complete or resolve customer requests Develop and maintain positive working relationships with customers and other key partners Strive to become a subject matter expert of the department, company and industry and maintain an aptitude for learning Qualifications: Bachelor’s degree from an accredited college/university or equivalent B2B client service experience Strongly preferred minimum of two year of business-to-business (B2B) client/customer service experience; preferably consultative customer service experience working within the banking, insurance, hospitality, retail and/or legal industry Preferred Knowledge, Skills or Abilities: Strong organizational, time management and multi-tasking skills Ability to absorb product knowledge quickly and process information to apply to customer needs Ability to make sound business decisions and exercise discretion and judgment Experience generating add-on sales revenue preferred Strong analytical and problem-solving skills Proficient with Microsoft Office Suite applications including Word, Excel, PowerPoint and Outlook #J-18808-Ljbffr

Customer Service Associate

Raising Cane's Chicken Fingers Columbus, OH

$15 per hour - $16.5 per hour As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide great customer service. In this role, you will be responsible for taking orders in the drive-thru, assembling orders, delivering food to customers, cleaning the dining room, talking to customers, etc. We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced environment.We are hiring immediately for all shifts: opening shifts, closing shifts and everything in between. Whether you have previous experience as a customer service associate, retail team member, cashier, restaurant server, kitchen lead, cook, prep cook, drive-thru cashier or any other restaurant or service-oriented role - we have a position for you. We offer competitive pay and benefits for all positions. Even if you don’t have previous Restaurant experience, this position is entry-level (yes, that's no experience required) and we provide paid training for every new Customer Service Associate on the team. We will make sure you are prepared to grow your Restaurant career with us. Within your first year of working in the Restaurant, you can earn up to an extra dollar fifty per hour in pay increases through additional training, certifications, and performance evaluations! If you want to be at Restaurant that is a FUN place to work, that values your growth and provides opportunities to impact your community, we want you on our team! Qualities of awesome Canes Customer Service Associate: Team player Excellent communicator Happy, Courteous and Enthusiastic Hard working and attentive Responsible and dependable Authentic and genuine Takes pride in doing a good job Benefits available for hourly Crew: Medical & Pharmacy, Dental, Vision Life Insurance, Short Term Disability, Hospital Indemnity, Legal Insurance, Pet Insurance, Auto and Renter’s Insurance, and ID Theft Protection 401(k) With Safe Harbor Employer Match (age 21 & older) Crewmember Assistance Program Education assistance Pet Insurance Perks & Rewards for hourly Crew: Paid Time Off* Closed for all major holidays** Early closure for company events Casual Work Attire Flexible Scheduling Perkspot Employee Discount Program *Must satisfy hours requirement per year **Locations may Vary ESSENTIAL FUNCTIONS OF THE POSITION : The intellectual and physical demands described below are representative of what must be met by Crewmembers to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Lift and carry, push or pull heavy objects up to 50 pounds Kneel, bend, twist or stoop Ascend or descend stairs Reach and grasp objects (including above head and below waistline) Excellent verbal and written communication Ability to show up to scheduled shifts on time Cleaning tables, floors and other areas of the Restaurant Taking orders from Customers and processing payments efficiently Follow proper safety procedures when handling and/or preparing food Ability to multitask ADDITIONAL REQUIREMENTS : Must be 16 years of age or older Provide all Customers with quick and friendly service Work together as a team, assisting other Crewmembers in completion of tasks and assignments to ensure continuity of service Work under pressure and at a fast pace Align with Raising Cane’s culture by balancing Working Hard and Having Fun Take initiative Comply with Company policies Raising Cane’s appreciates & values individuality. EOE #J-18808-Ljbffr